Technical Support Performance Survey for Comporium Customers
Please answer the following questions regarding your most recent experience with Internet Technical Support.
Your Experience
5 -
4 -
3 -
2 -
1 -
Excellent - Very Satisfied
Above Average - Mostly Satisfied
Average - Somewhat Satisfied
Below Average - Dissatisfied
Poor - Completely Dissatisfied
1
Please rate the agent's professionalism and courtesy:
Rating:
1
2
3
4
5
Please rate the agent's professionalism and courtesy:
2
Please rate the agent's communication skills:
Rating:
1
2
3
4
5
Please rate the agent's communication skills:
3
Please rate the agent's overall technical knowledge:
Rating:
1
2
3
4
5
Please rate the agent's overall technical knowledge:
4
Please rate your overall satisfaction level with Internet Technical Support:
Rating:
1
2
3
4
5
Please rate your overall satisfaction level with Internet Technical Support:
5
We value your opinions and suggestions. How do you feel we could further improve our Internet Technical Support?
6
Was your issue related to a recent Comporium installation?
Yes
No
Contact Information
Customer Name:
E-mail Address:
Daytime Phone #:
Connection Type:
Select from below
Cable Modem
DSL
Dial-Up
FTTP
T1/Dedicated
WiFi Hotspot
Please Contact Me:
Was your issue resolved by technical support during your first call?
Yes
No
Privacy Notice:
We will not share your contact information for marketing purposes. The sole purpose for obtaining contact information is to validate responses.
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